Question

design_error.csv is not generating

Forum|Forum|4 years ago
November 11, 2021
4 replies
0 views

Hello All,

Few users are facing issues currently on different interfaces and they come up with identifiers to find the resolution. When I checked the system log, I found that design_error.csv file is not generated since nov-9. Does anybody knows why its not getting generated? or is there a way to generate it?

selvakumark

Participating Frequently

Hi Vivek,

I have few questions:

You have mentioned design_error.csv in question, but the actual log name is design_errors.csv in the system. Have you searched using the right name?
Is your environment on-premise (or) on the cloud?
Is this happening after any specific environment event like upgrade, downtime, etc?

V

viveku3486Author

Hi Selvakumar,

1) Yes, I was searching with the correct name. i mistakenly wrote wrong name in the question and that is why I said I'm able to see the log of Nov-9

2) Its on Cloud

3) Yes its specific to one environment. As the log is available for Nov-9, We didn't had anything happened in between 9th to yet

selvakumark

Participating Frequently

Then I would recommend creating a support ticket with the Appian team so that they can help.

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