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vernonp
March 19, 2021
Question

Error Message when Related Action is no longer visible

  • March 19, 2021
  • 8 replies
  • 0 views

I have a related action accessible to a number of users. The action will be hidden upon execution. If two users open the summary page at the same time, the first one to click it will be able to execute the action. Although the action is still visible on the second user, he/she will now get  "An error Has Occurred. The specified <RECORD> related action does not exist or you do not have permission to view it".

Is there a way to handle this error to provide a better message?

Thanks.

8 replies

mikes0011
mikes0011
Brainy
March 19, 2021

What logic are you using to hide the related action from the second user to click it?  Instead, something I've done successfully in the past is allow the user to click it if they still see the link/button, and do that logic in a gateway early on in the process.  If it fails, route them to an alternative task explaning that the action is no longer available, and upon clicking the submit button they'll be routed cleanly back to the related action list / record dashboard they started from.

The Expression Guru
V
vernonpAuthor
March 19, 2021

Thanks Mike. I can't find a way to handle it in the process. Do you have the same scenario?

Let's say the action is "Approve Request" and it is visible when status is "Awaiting Approval". The first user who clicked the action will set the status to "Approved". The "Approve Request" button will remain visible to the second user who opened the summary page at the same time but the action is no longer accessible.   

mikes0011
mikes0011
Brainy
March 19, 2021

That's one of the reasons I asked what logic you're using - without knowing some more details I can only guess as to how you're disallowing visibility of the related action after the first user initializes it. 

I suppose my first guess is that you're setting a DB value when the first user initiates the action.  In this case, you simply need to add a query at the start of the process instance to check for the most up-to-date value and base evaluation of the subsequent gateway from that.

The Expression Guru
V
vernonpAuthor
March 19, 2021

The visibility rule is stopping the user from getting into the process itself.

I just find the error message not friendly enough for the end users. This seems to be a very common scenario. I wonder if I am missing anything.

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