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jonathana0007
Inspiring
February 28, 2025
Solved

Event History @ mentions email

Hi everyone,

is there a way to configure the content of the email that is sent when a user is @ mentioned in the event history list field comments?

Thank you

    jonathana0007Answer
    Inspiring
    March 11, 2025

    For anyone experiencing a similar issue.  After discussion with Appian support I was told that the email sentence ending with "..you have been mentioned in a conversation about.."  Should end with the record title as set in the root record via views, record title.  However the issue in my case seemed to be that I had not create the subscription view.  Whether this was the root cause or not remains elusive but it did force me to reconfigure the event history expression and the emails then contained the record title. e.g "..you have been mentioned in a conversation about record x"

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    8 replies

    konduruc733182
    konduruc733182
    Inspiring
    February 28, 2025

    Hello [mention:40deacc1373a4e8ba750f3cd6e385ada:e9ed411860ed4f2ba0265705b8793d05] 

    Could you please elaborate what is expected. 

    If your content is being sent from any input fields you can simply build your expression rule to find out any mentions and if present you can trigger the send email smart service.

    jonathana0007Author
    Inspiring
    February 28, 2025

    Hi [mention:2df2892a4df7486f9775b4d2f0e405fd:e9ed411860ed4f2ba0265705b8793d05] ,

    thank you for the reply.  I'm using the built in functionality a!eventHistoryListField() within a UI.  When a user is @ mentioned in the comments they are sent an email.  That email has limited content, as per attached screen shot below. It seems like you should be able to alter the content but it is not clear how to achieve this.   I want to be able to give the user more information on the associated record.  Example: Hello Jonathan, you have been mentioned in a conversation regarding X record.  The comment is as follows. X comment. Click below to view the comment.

    konduruc733182
    konduruc733182
    Inspiring
    February 28, 2025

    You will have to build your custom workflow which does the same. I could see only that as an option.

    mathieud0001
    mathieud0001
    Genius
    February 28, 2025

    You can configure the url that the user is redirected to but even that only accepts urlForRecord which is pretty limited. I would suggest you build out something custom.

    https://docs.appian.com/suite/help/24.4/Event_History_List_Component.html

    jonathana0007Author
    Inspiring
    March 3, 2025

    Thank you.  I already have the URL linked to point to the record.

    jonathana0007AuthorAnswer
    Inspiring
    March 11, 2025

    For anyone experiencing a similar issue.  After discussion with Appian support I was told that the email sentence ending with "..you have been mentioned in a conversation about.."  Should end with the record title as set in the root record via views, record title.  However the issue in my case seemed to be that I had not create the subscription view.  Whether this was the root cause or not remains elusive but it did force me to reconfigure the event history expression and the emails then contained the record title. e.g "..you have been mentioned in a conversation about record x"

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