Question

How to send process errors to an email group DL

Forum|Forum|3 years ago
March 22, 2023
11 replies
0 views

Hi,

I would like to send error details to an email DL when there is an issue with process model functionality.

The below option is allowing me to create a reference to an Appian group and specify at this place. But, I would like to provide an email DL so that all the people who are the part of the email DL should receive the email with error details.

process model

mikes0011

Brainy

Can't you still use a Group for this purpose? Or by "email DL" do you mean a special email address that gets distributed to multiple accounts?

The Expression Guru

swapnar6405Author

Email distribution list where multiple people will be part of that.

stewart.burchell

Why can you not simply add the Users who you want the Alert sent to to the Group that you reference in this configuration? Alerts are meant for people who will be able to act as Administrators and therefore they should all have Appian accounts, each with their own email. In effect, the Group will act as a DL for you.

swapnar6405Author

In the Production, if the system is generating any kind of errors then the error details should go to Production support people (Who should not have access to the application). If required Production support will contact System Administrators of the system for further assistance to get more details about process smart service details.

Production support will forward those error email details to the Development team.

Support team was designed in this way in my organization.

So, system has to send error email (If there were any) so that PS team will track and raise respective tickets.

mikes0011

Brainy

So create a basic user account (with no real access to most of the system) whose email address is the same as the DL's email address. That user would be a member of the Alert Recipients group targeted by your process.

The Expression Guru

Sign up

Login with SSO

Login to the community

Login with SSO