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abdurrahimi5760
Known Participant
October 28, 2024
Question

I'm experiencing an issue where the signature drawn in the a!signatureField is disappearing when using an Android mobile browser to complete a user’s task.

  • October 28, 2024
  • 6 replies
  • 6 views

I tried to complete a user's task via Chrome browser by adding a signature using the a!signatureField. But the signature gets disappeared after it's drawn. Does anyone know the root cause and a solution for it?

6 replies

somasundaram.d
Employee
October 28, 2024

Is it working fine in desktop browsers?

abdurrahimi5760
Known Participant
October 28, 2024

Yes, in desktop browser, the issue isn't there.

stefanhelzle0001
Brainy
October 28, 2024

Is this a mobile issue only?

abdurrahimi5760
Known Participant
October 28, 2024

Yes, it happens in Android Mobile Web Browsers only. Not even in iOS Safari.

somasundaram.d
Employee
October 28, 2024

Please contact Appian support - support@appian.com