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abdurrahimi5760
October 28, 2024
Question

I'm experiencing an issue where the signature drawn in the a!signatureField is disappearing when using an Android mobile browser to complete a user’s task.

  • October 28, 2024
  • 6 replies
  • 0 views

I tried to complete a user's task via Chrome browser by adding a signature using the a!signatureField. But the signature gets disappeared after it's drawn. Does anyone know the root cause and a solution for it?

6 replies

somasundaram.d
October 28, 2024

Is it working fine in desktop browsers?

abdurrahimi5760
October 28, 2024

Yes, in desktop browser, the issue isn't there.

stefanhelzle0001
October 28, 2024

Is this a mobile issue only?

abdurrahimi5760
October 28, 2024

Yes, it happens in Android Mobile Web Browsers only. Not even in iOS Safari.

somasundaram.d
October 28, 2024

Please contact Appian support - support@appian.com