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J
jinsongc
Participating Frequently
June 22, 2022
Solved

Missing Email address from system user summary page

  • June 22, 2022
  • 7 replies
  • 2 views

As you know, there should be an email address link at the bottom of the screenshot for sending email by click on it.

But I cannot see it now in both 22.1 and 22.2, does someone have any idea about it?

Best answer by mikes0011
it has the email address.Every account has.But don't display at that position.

Understood.  I can confirm in my environment that a user with an email shows it in the location you're referring to - i'm currently on 22.2.  But for your situation, I'd suggest opening a Support Case with Appian to ascertain whether this is some sort of product bug.  Before you do that, try with various user accounts and see if this is affecting all accounts or just some, so you can specify that in your support case.

7 replies

willisf8409
willisf8409
June 22, 2022

At the very bottom of the snapshot, there must to be a link to an email address that enables one to send an email by clicking on it.

woodoku

J
jinsongcAuthor
Participating Frequently
June 22, 2022

Thanks for your reply, but the issues is the link is gone now. it's empty.

mikes0011
mikes0011
Brainy
June 22, 2022

First, can you confirm that this user account actually has an email address entered?  What do you see when you go to the Edit User interface, i.e. in /design/users?

The Expression Guru
J
jinsongcAuthor
Participating Frequently
June 23, 2022

Hi Mike,

it has the email address.Every account has.But don't display at that position.

Actually we have another env which can see the email at that position. That's is our production env, and is Appian 22.1, 

however our DEV(22.1) and TEST(22.2) both missing it.

mikes0011
mikes0011Answer
Brainy
June 23, 2022
it has the email address.Every account has.But don't display at that position.

Understood.  I can confirm in my environment that a user with an email shows it in the location you're referring to - i'm currently on 22.2.  But for your situation, I'd suggest opening a Support Case with Appian to ascertain whether this is some sort of product bug.  Before you do that, try with various user accounts and see if this is affecting all accounts or just some, so you can specify that in your support case.

The Expression Guru
    alishak6987
    alishak6987
    April 20, 2023

    Hi jinsongc,

     Based on your description, I’d like to confirm the following information to move forward:

    1. Regarding “When trying to send an email through an owner permissions group for certain users”, where did you trying to send email?

    2. When did you get the error message, trying to invite someone to SharePoint sites? Flappy Bird

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