Skip to main content
ponnuchama617877
ponnuchama617877
Known Participant
August 28, 2022
Question

Service Account - User type change

  • August 28, 2022
  • 8 replies
  • 0 views

Hi Everyone,

   I created a service account with user type as "Basic User". And I was supposed to change the user type to "System Administrator" and I got the following expression error. I have tried this scenario via Admin Console and Appian version is 22.2 . Is this an expected behavior? Thanks in advance!

 

    8 replies

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    August 29, 2022

    Using a sys admin account for a service account seems awkward. I would not recommend doing this.

    It complains about an empty email field. Did you check that?

    ponnuchama617877
    ponnuchama617877Author
    Known Participant
    August 29, 2022

    Yes. I did check it. But, When I was creating a service account from Admin console, I was not asked to enter email id. So, I did not provide the same.

    K
    kavitar298810
    August 29, 2022

    I think you are on the wrong way to creating a service account

    I follow these steps:

    1. Go to the admin console
    2. see AUTHENTICATION
    3. below AUTHENTICATION, click on the Web API Authentication
    4. select API keys
    5. Click on create button
    7. after that
    10. Then create it. I hope your query resolved 
    peter.lewis
    peter.lewis
    Employee
    August 29, 2022

    This seems like a bug, I'd suggest opening a support ticket to report this. Thanks!

    ponnuchama617877
    ponnuchama617877Author
    Known Participant
    August 29, 2022

    Sure. I will do. Thanks, Peter Lewis. 

    csteward
    csteward
    August 30, 2022

    Additionally you can utilize the Change User Type service or a!updateUserType() function in a process, both ship OOTB.

    Terms & ConditionsAccessibility statement