KB-1297 Unusual user interface issues with Process Modeler in Appian 16.2 using Internet Explorer

Symptoms

In Appian 16.2, users may experience the following symptoms when using the Process Modeler in Internet Explorer:

• Users are unable to view Portal forms.
• CDT type input field is not displaying as expected.
• Portal form grids do not load successfully.
• CDT values are not saved as part of node inputs in the Process Modeler.

Users may see something like the following in the node inputs:

Cause

This issue has been addressed via AN-72705 in the following hotfixes/versions:

• Appian 16.2 Hotfix Package D
• Appian 16.3

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Use a different, supported web browser such as Google Chrome or Mozilla Firefox.

Affected Versions

This article applies to Appian 16.2.