KB-2393 Record Actions Fail to Display in Grids When Using Browsers Based on Chromium v152

Symptoms

1. Grid data loads successfully, but row level record actions may not be displayed when accessed using browsers based on Chromium v152 or later.
2. The issue has been observed in Google Chrome v152+ and Microsoft Edge v152+.
3. Configured record actions for selected records within grid rows may display a persistent loading icon, preventing users from initiating the associated workflows.

Cause

Chromium v152 changed the order in which certain browser events are processed when a user clicks on an element. Since Appian's Record Action menu relied on the pre v152 event order when loading actions on demand, the menu's loading state was reset, preventing the Record Actions from displaying.

Permanent Resolution

A permanent fix is available through Appian hotfixes.

Appian Cloud Customers

Appian Cloud customers should open a Support case and provide their preferred date and time for a 2 hour maintenance window. Appian Technical Support will coordinate the deployment of the applicable hotfix to the environment.

If your users will potentially receive Chromium v152 or later browser updates, we recommend applying the hotfix as soon as possible.

Self Managed Customers

Self managed customers should download and apply the applicable hotfix from MyAppian. The available fixes correspond to the following Appian versions:

• 24.4
• 25.1
• 25.2
• 25.3
• 25.4
• 26.3
• 26.6

Select the hotfix applicable to your Appian version from MyAppian and follow the standard process for applying hotfixes to your environment.

If you need assistance determining the appropriate hotfix, please open a Support case.

Temporary Workarounds

If the hotfix cannot be applied immediately, you can use one of the following temporary workarounds:

1. Adjust Component Settings: Set the securityOnDemand parameter to false within the impacted a!recordActionField components.
   This changes when record action security is evaluated. With the default setting of true, security is evaluated when the user clicks the record action. When set to false, security is evaluated when the interface loads. Customers should consider the potential impact on interface behavior and performance before applying this workaround.
   This configuration change should be considered a temporary workaround only. Applying the latest hotfix remains the preferred solution for permanently resolving the issue.
2. Use an Alternative Browser: Access Appian using a browser that is not based on Chromium v152 or later, such as Mozilla Firefox.

We recommend applying the hotfix as soon as possible rather than relying on these workarounds as a long term solution.

Affected Versions

This article applies to all Appian versions when accessed using browsers based on Chromium v152 or later.

Additional Information

For more information about the securityOnDemand parameter, see the Record Action Component documentation.

For details about the Chromium browser event processing change, see the Chromium issue.