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jamess091088
August 18, 2023
Question

Using Email Classification AI Skill With .msg Files

  • August 18, 2023
  • 4 replies
  • 0 views

Hello, I am working on a team that would like to try out and potentially use the AI Skill "Email Classification" for our work, but the training of the AI skill states that it requires .eml files. Unfortunately, our company uses Outlook, which does not natively have a way to save .eml files - as far as I am aware. Is there a way for me to convert .msg into .eml, or has anyone else found a workaround? We are not allowed to use other email providers in any way, and all converters I found online would likely be blocked by my company.

    4 replies

    sriramk5349
    sriramk5349
    August 19, 2023

    Hi [mention:455b39949f4d4248abb42bc356d6aa82:e9ed411860ed4f2ba0265705b8793d05],

    Please go through the link - Appian Community . You can install the plugin and then you can get the eml file using that.

    gabby.rothschild
    gabby.rothschild
    August 21, 2023

    Hi [mention:455b39949f4d4248abb42bc356d6aa82:e9ed411860ed4f2ba0265705b8793d05]--

    The Email Classification AI Skill is intended to be used in conjunction with the MS Graph Mail Poller or Mail Poller plugins, which automatically creates an EML file saved as a document.

    Alternatively, if you can't set up the plugin yet and want to try out the Skill before moving forward with a full email integration, I recommend using the MSG File Reader and then the Create EML file smart service plugin to convert MSG to EML for an initial training set. 

    T
    tyreekm0682
    November 20, 2023

    If you or someone on your team has experience with coding in VBA (Visual Basic for Applications), you can create a macro or VBA script within Outlook to automate the conversion process. The script can extract the necessary information from the .msg file and save it as .eml. Keep in mind that this option requires technical expertise and may require approval from your company's IT bloons tower defense department. 

    A
    albertob3432
    December 1, 2023

    Hi, to work with .msg files in appian you need to convert the email in eml through vba in outlook (using Remedy as library for example). If you want to send .msg email to a start node in appian  as attachment, appian is not able to work with them, unless you use Outlook web, so the suggestion is to zip the email (if it's in .msg extension), send to the start node as attachment and then unzip the file (msg file reader plug in doesn't work with upcoming emails).

    Or you can send the email as attachment but only if it's saved as .eml.

    All this procedure is possible with vba outlook, but obviously you have to deal with all the client permissions to work on a box letter.

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