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ahmady0001
ahmady0001
Known Participant
January 12, 2021
Question

temasysField()

  • January 12, 2021
  • 5 replies
  • 1 view

i want to use temasysField() in  premise, but it dose not show any thing in the interface.

5 replies

pedro.simoes
pedro.simoes
Participating Frequently
January 12, 2021

Hi [mention:f87c3cea551d40a1aefb2c7a2fe5f8a4:e9ed411860ed4f2ba0265705b8793d05],

I'm assuming you are referring to the Temasys Skylink Real-Time Communications Component (https://community.appian.com/b/appmarket/posts/temasys-skylink-real-time-communications#).

This is a plugin developed by an external party that needs to be installed in order to be used. It's not an Appian OOTB feature. You'll need to install that plugin in your infrastructure in order to use that component

ahmady0001
ahmady0001Author
Known Participant
January 12, 2021

ok, I have two environment.

one cloud Appian environment, it worked on it correctly.

and premise environment, not worked here 

pedro.simoes
pedro.simoes
Participating Frequently
January 12, 2021

Is it installed correctly in your On-Premise environment? Can you see the plugin in your plugins list in the Admin Console?

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