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paulp0005
May 13, 2021
Question

Twilio Component (Trial Version)

  • May 13, 2021
  • 6 replies
  • 0 views

Greetings All,

I am interested in creating a POC during my trial (time running out) that includes the use of Twilio Integration.  I have used Twilio for years in other companies and with other integration technologies.

For some reason, I just cannot find Twilio in the Process Modeler so I see no way to include it in the process.

Thanks in advance for any pointers on how to do this.

Paul

6 replies

stefanhelzle0001
stefanhelzle0001
Brainy
May 13, 2021

Seems like there is at least two different plugins. On is just a UI component, the other includes some smart services.

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paulp0005Author
May 13, 2021

Thanks Stefan...

And I find these where?

I do not see them in the process modeler...

I get that you might have to download them and import them, but I cannot as I am on a trial?  I have no idea.

Is there a document that outlines how to do this?  Is it in a training module?  Happy to watch it!!

Thanks!!

Paul

stefanhelzle0001
stefanhelzle0001
Brainy
May 14, 2021

OK. On trial you cannot install any plugins yourself. Try contact Appian.

P
paulp0005Author
May 13, 2021

I should probably add some additional information here:

Use Case: Initiate phone call.  Wait for someone to Answer.  Speak some text (e.g. "We see that you tried to contact us.  Please press 1 to speak to an agent or press 2 to hang up."  Record numeric Key response OR detect hang-up.  If numeric Key response received, branch processing flow as 1 = Connect To Agent or 2 = Disconnect and record response.

I did find a Twilio Management Component at: https://community.appian.com/b/appmarket/posts/twilio-communication#

The author is listed as: Appian

I tried to download it and received a message stating: "This app is available to download for Appian Customers, Partners, and Employees. Please make sure to self-associate from your profile." 

Question: Does that mean that I cannot download it because I am using the trial version?  The initial primary use-case for the trial is test its integration capabilities with Twilio.

Question: Is there more than one flavor of Twilio Integration in the marketplace?  If so, is there a comparison of them somewhere?

Thank you!!

Paul

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yusufa0003
November 24, 2021

Hi Paul,

I have the same requirements, did you find the way to integrate Twilio with Appian?

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