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yoelf0001
yoelf0001
January 5, 2022
Solved

Send email to process (actually receive email)

  • January 5, 2022
  • 5 replies
  • 1 view

How does one send an email to a process?

I have the following flow, sending email works fine, but did not understand how to configure receiving email (in Managed Service / cloud):

I am currently using Appian Community Edition

Thanks in advance!

Best answer by stefanhelzle0001

Sure, that works. To make that work, you might need to enable public events in the process model.

docs.appian.com/.../process-model-object.html

I did that many years ago ... trying to remember ...

When sending the email, select the process instance as sender. When the user replies, the email goes back to that instance and it should trigger all active receive email events in that instance.

5 replies

stefanhelzle0001
stefanhelzle0001
Brainy
January 5, 2022

Did you read the docs?

https://docs.appian.com/suite/help/21.4/Sending_an_Email_Message_to_a_Process.html#cloud

Please check whether this feature is restricted in the community edition.

community.appian.com/.../community-edition-guide

    yoelf0001
    yoelf0001Author
    January 6, 2022

    Thanks.. I must have overlooked that part. But here's the thing, it looks like it can be an email receiver as well:

    Could not tell if it is restricted or not in community edition. Was not listed in the link, so I guess it's not.

    stefanhelzle0001
    stefanhelzle0001Answer
    Brainy
    January 6, 2022

    Sure, that works. To make that work, you might need to enable public events in the process model.

    docs.appian.com/.../process-model-object.html

    I did that many years ago ... trying to remember ...

    When sending the email, select the process instance as sender. When the user replies, the email goes back to that instance and it should trigger all active receive email events in that instance.

      tanvirs0003
      tanvirs0003
      Inspiring
      January 6, 2022

      The node you've marked its called receive message node. It doesn't send mail from one process to another, rather it send some data or pv or pp values from one process to another. Send message is used in the source process & in the destination process receive message event is used. Receive message is required only if you want to implement process to process messaging/send data

        yoelf0001
        yoelf0001Author
        January 6, 2022

        if so, this is very confusing

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