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gvr0001
March 10, 2025
Question

Trigger Process via Receive Message Event

  • March 10, 2025
  • 2 replies
  • 0 views

Hello All,

We have requirement where we would like to trigger a process Model after receiving an Email. We have looked into 2 scenarios, Email Poller approach and Receive message Event via Email.

We have a few questions regarding the Receive Message Event.

1) When the users use the processmodel<uuid>@subdomain.appian.com as the email, we would like to change the Alias of the email to the one we would like them to see. We work on Appian cloud. How do we make this change?

2) Once the Alias is changed, can we use the Alias as From email to use in the Send Email Smart service?

3) For the Email Poller Approach, apart from the Mailbox and the MsGraph Smart service plug in, do we need to configure any other settings in Appian for it to work?

Thank you for your help.

2 replies

V
vyshnavin653512
March 10, 2025

Hi [mention:abc74bf830b04748b327a31284b27c74:e9ed411860ed4f2ba0265705b8793d05] 

Appian does not provide direct aliasing for this, you need to set up a custom mailbox and configure it to forward emails to processmodel<uuid>@subdomain.appian.com.

mathieud0001
mathieud0001
March 10, 2025

1. I'm not sure you can change it per say. I would simply create an alias with your email provider and forward the email to processmodel<uuid>@subdomain.appian.com.

2. If you do #1, you will have to create a custom sender: https://docs.appian.com/suite/help/25.1/Configuring_Custom_Email_Senders.html

3. This plugin is all you need:  https://community.appian.com/b/appmarket/posts/msgraph-email-poller 

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