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shobhits0002
shobhits0002
April 21, 2023
Solved

Reassign task from an user who left the organization to a group by Business Admin

  • April 21, 2023
  • 8 replies
  • 0 views

Hi All,

Need a help with this scenario - There is a scenario when a task is accepted by an user. If that user goes on leave or leave the organization and task is locked to this user, how assigned tasks for this user can be reassigned to a group.

    Best answer by stefanhelzle0001

    Use an escalation or make a user group a manager of the process to allow manual reassignment of such tasks.

    8 replies

    stefanhelzle0001
    stefanhelzle0001Answer
    April 21, 2023

    Use an escalation or make a user group a manager of the process to allow manual reassignment of such tasks.

      shobhits0002
      shobhits0002Author
      April 21, 2023

      Thanks Stefan for the solution

      gopalk2865
      gopalk2865
      April 21, 2023

      HI , You can also built an functionality called "Reassign Task" specially for business admins to handle this kind of scenarios. It really helps in these kind of situations.

        shobhits0002
        shobhits0002Author
        April 21, 2023

        Thanks Gopal, for the approach. Will try to implement this.

        S
        sanchitg0002
        April 21, 2023

        Actually there is a smart service called "Reassign Task" in Task Management Smart Services plugin. Please check if it helps.

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