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sureshs276515
July 29, 2025
Question

rich text editor is not working in On-premises envionment

  • July 29, 2025
  • 4 replies
  • 0 views

Hi Team,

currently we are 25.1 appian version in on ON-Premises env.

richtext editor is not working as expected in on ON-Premises but the same function working in on appian community edition 

Appian community edition screenshot.

could you please suggest me if i missed anything.

thanks

    4 replies

    stefanhelzle0001
    stefanhelzle0001
    July 29, 2025

    Any reason to not use the styled text editor?

    Failing UI plugins typically point to a missing split domain setup for static/dynamic content. If this is the case, the document viewer will fail as well.

      S
      sureshs276515Author
      August 4, 2025

      Hi [mention:a11f77a729fb4db2af76b09948583328:e9ed411860ed4f2ba0265705b8793d05] ,

      Thanks for your response,

      styled text editor working fine but we have recently installed the rich text plug in it seems not working as expected,

      do we need to add any other ?

      mikes0011
      mikes0011
      Brainy
      August 4, 2025
      styled text editor working fine but we have recently installed the rich text plug in it seems not working

      The Styled Text component is much newer and effectively replaces the Rich Text Editor plug-in, for all but a very specific set of corner cases, just FYI.

      K
      kapils024874
      August 4, 2025

      Hi [mention:cb656964172a4c65ba07f4d4ada5a0c6:e9ed411860ed4f2ba0265705b8793d05] ,

      I previously faced the similar issue on our on-premise system while using the richTextEditor field.
      Upon analyzing, I identified that we missied configuring the Dynamic Content URLs and the static URLs. 
      You can refer to the documentation from Appian.

      Rich text editor component troubleshooting guide

      Configure your static and dynamic content urls

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