Discussion Categories

1. The extracted document contains a table with over 300 rows, but the reconciliation screen displays only 100 fields because the related record type query is limited to retrieving 100 items. Do you have any suggestions on how we can reconcile all the rows? 2. The "Highlight Value in Document" feature on the reconciliation screen is not working properly. I’m using AI Document Center version 3.1. Is there any known reason why this issue occurs? 3. Sometimes, when a document has a large number of rows, the extraction model does not extract all the data. For example, if the document has 600 rows, it only extracts about 350 rows. Are there any limitations on the document extraction model? 4.The extraction process is taking a considerable amount of time. Are there any best practices or configuration changes to improve extraction performance? Environment Details: AI Document Center Version: 3.1 LLM: 4.5 (Reasoning)

Has anyone worked with Microsoft Publisher (.PUB) files in Appian? Our requirement is to allow users to upload .pub files and extract specific data from them for further processing. AI Capabilities are not enabled.Is there any Appian-native approach, plugin or integration that supports reading/extracting content from .pub files? or is conversion to another format (ex PDF) generally required before processing.

We are trying to send emails with attachments using the MS Graph sendMail API. We're seeing an issue where the document is not being converted to Base64, see screenshot below. Is the issue that we're starting with a json and converting to dictionary? This was done because if we define the dictionary directly, the key "@odata.type" is not recognised properly because of the period. Thanks!

we are looking to use the MS Graph API to create and send emails our issue relates to an odd behaviour we are experiencing when attaching large files. All attachments under 3mb work as expected. Per MS documentation when attaching >3mb we should use the "Attach Large Files" API. Per that process we get a session and then chunk the upload, when we start the upload the API immediate terminates. Has anyone been able to successfully attach a file > 3MB by breaking into smaller chunks and send an email. A similar plugin MS Graph Utilities uploads something larger files by breaking into chunks into One Drive/SharePoint but is there something similar which attaches it to an email?

I created email template in word and needed to add the logo image so I added it using insert and uploaded the template as document in appian, after I used this template in send email node in process model so while I am opening the mail I am not able to see logo image. some error come as "linked image cannot be shown. File may be moved or deleted. Verify that link points to correct file and location" Can anyone help me in this issue.

Hello everyone, In the recent update (version 26.1), we received a feature that allows us to create sync-enabled record types using a view as the data source. However, the Sync smart service is not working with this type of record. Is this an Appian limitation? If yes, how is a sync-enabled record useful in this case? I am aggregating some information in a view and displaying it on the site, and I need up-to-date data. Therefore, I cannot rely on incremental or manual sync. Could you please suggest an appropriate approach?

Hello: I am trying to create a RecordType synchronized with a web-service.  One of the data objects obtained doesn't always have the same number of sub-data points (see nutrients in the image).  In order for me to store the nutrients values, right now, I am creating 20 columns (assuming a max) and using a forEach to store each value.  Is there a better way to do this? Thank you.  

I have a record that stores text with HTML formatting from a Styled Text Editor Field. In one of my interfaces I pull that text from the record and display it with a rich text display field. Is there a way for me to put the text in such that it keeps the styling? I've been using stripHTML() on the text but that just removes everything which is not what I need.

Hi All, I want to compare the record type and a map that have similar data  , I want to compare if it is same then create a list of that fields name. Thanks

Hello everyone, I want to understand how a grid field works when using a sync-enabled record as the data source. Let’s say I have 100 records. If I display 10 records per page, there will be 10 pages in total. Now, when I click on the Next icon in pagination, will the grid make a separate call to the database to fetch the next set of 10 records, or will it use Appian’s cache memory to display the data?

I have GridPlus implemented nicely and does the basic editing and saving as it should, what a great plug in!   But... we have a requirement added to create a related record which would link the edited items to a known key value in a related table. Since both the queryRule and gridsubmitchanges->editModel are kind of rigidly defined, I've been thinking of ways to accomplish adding the record to join the edited rows with the other table. Can a related action apply to just the 'edits' / is there a way to pass that?   I explored the possibility of a 'tempKey' in the queryRule's queryRecordType, but can't really insert that known key value there.  If I could just get the data into the record, then the editModel could do the additional writerecords & sync. Is there some simple way to accomplish this without having to get heavy handed by maybe writing to another data store to be re-read in the editModel

In an Appian grid with data, I want to freeze the first two columns and enable horizontal scrolling for the rest of the columns. please someone help onthis.

Hi Everyone, I'm using Appian Document Extraction and need to process multiple invoice documents uploaded in a claim. What is the recommended approach to: Pass multiple invoices for extraction Extract data from each invoice Store the results in a List of Record Type/CDT Can a list of document IDs be passed directly to Document Extraction, or should each document be processed individually (using a loop/subprocess)?

I need to pass the filter value in my process model but as i am using record filter not the custom filter and hence i am not able to record or see that record filter values. Can anyone suggest some way to pass that record filter value from my interface to process model.

Hi all,  any idea how can I unarchive process instance based on a specific date and time? Tried the following and it works: archiveprocess.sh unarchive -pmuuid 0002de8e-39d3-8000-80a4-014d98014d98 -pstarted "20220616*" However, when I try to add in DDHHmmss, it will not work.  Example:  archiveprocess.sh unarchive -pmuuid 0002de8e-39d3-8000-80a4-014d98014d98 -pstarted "202206160023*" thank you!

Issue Description On clicking the "Show Export Button" in the read-only grid, we are receiving a 403 – You do not have permission to view this page error. Details The grid is configured using a Record Type as the data source. Current data volume: 1038 rows. Number of columns: 32 columns. Request Could someone please help identify the root cause of this issue and suggest how it can be resolved?

I have a record type with following releation Request Master (one to one) Payment Request (One to One) Invoice Header (One to One) Invoice Payment Info but getting following error Unable to write to or delete from the source due to a data integrity violation.Error Details: Violation of UNIQUE KEY constraint 'UQ_PAYMENT_INFO_HEADER_INVOICE_ID'. Cannot insert duplicate key in object 'dbo.INVOICE_PAYMENT_INFO'. The duplicate key value is (21769). Not sure why its throwing duplicate key as the ID PK attribute is blank

We recently changed one of our record fields from Text to Extra Long Text (We are in Appian 26.3 version). After making this change, we are no longer able to see that field in Process HQ when creating reports. This field was available before the datatype change.Does Process HQ support Extra Long Text fields for reporting? If this is a limitation, could someone point me to the relevant documentation? I was not able to find any information about this in the documentation, so I wanted to check whether anyone has come across the same behavior.Thanks in advance!

I am unable to log in using Basic User accounts in my Appian Cloud environment, while admin accounts are working fine. I have verified that the users are active and have the required group memberships. Password reset was also attempted, but the issue persists. Has anyone faced a similar issue or can suggest what configurations or logs I should check? Thanks.

Hello, We experienced an issue where an application deployed to the production environment did not work correctly. After investigation, we found that the process failed because a required user group was missing. We further checked deletion.log and found that the deployment service account appears to have deleted the group.Log excerpt: 2026-05-29 10:18:57,597 [http-nio-8080-exec-28] INFO com.appiancorp.common.logging.DeleteLogger - Successful deletion of objects: id=3126; types=group; names=["xxxx"]; deleted by user=[xxxx]. However, we could not find any deployment record corresponding to this timestamp. My question is:Is there a way to trace the actual operation performed by the deployment user account, even if there is no deployment record at that time? Any guidance would be appreciated. Thank you.

Hi , We are running Appian 25.3.690.0 on Kubernetes and need the pluginuploader-1.0.0.jar plugin file. Our original dev environment used it as an init container to pre-install plugins. Can you provide the download link or the file?" Could not find any version of "pluginuploader" jar file, could you someone help me on this please. Quicker help is much appreciated. Regards Srinivas 

Hi All, I have a process which uses "Export SQL to Excel" Smart Service and fetches data from the db and creates a excel sheet. When using this - generate report, we are creating a select query - SELECT ID AS Number AND LABLE AS 'Label Name' FROM ABC_TEST table (multiple tables with joins to create almost 172 columns), and the plug-in smart service uses these alias names and creates header into the template excel that is - in excel you can see 1st column ('Number') & 2nd column('Label Name') as But after Appian upgrade 25.3, this alias is stopped and it is now taking direct table column names that is - ID & LABEL in excel header. Anyone has seen this issue and have any work around, please help/suggest. Thanks in advance.Note - this is user requirement where excel download report has almost 172 columns data which is used for further reporting. It was working very great before this upgrade but after upgrade it is just working with column header a

Hello Everyone, I am facing an issue with the Event History List (a!eventHistoryListField). I am not able to mention/tag users (using @, for example @ABC) while adding top-level comments. Has anyone used this feature successfully with eventHistoryListField? Any inputs or suggestions would be really helpful. Thanks in advance! Regards,

Hi Appians, I noticed that I am able to create multiple record types with the exact same name. I tested this with both the same data stores with same/different tables from database, and the record types were created successfully without any validation error. This raised a few questions: Is it expected and valid behavior for multiple record types to share the same name? If duplicate names are allowed, what is the intended use case for this design? When configuring integrations, mappings, or other features that reference a record type, how can users reliably identify which record type is being used if multiple record types have the same name? Is there an internal unique identifier that the platform uses behind the scenes, and should users rely on that instead of the display name? (Other than UUID) I would appreciate any clarification on the expected behavior and recommended best practices. Thank you.

Hi Team, I came across an unexpected situation in Appian and would like to understand the possible root cause behind it. While reviewing the system logs, I noticed that a few interface objects were deleted at timestamp 2026-05-29 04:44:18. The logs show the deletion action under my username. However, during that time: I was attending a team call, my screen was being shared, and I was working on exporting/deleting objects only within a different application. The surprising part is that interfaces from another application were also deleted, even though I did not manually access or delete them. I have a few questions regarding this behavior: Are Appian system logs stored in GMT/UTC timezone by default? If yes, then 04:44 GMT converts to approximately 10:14 AM IST, which matches the time I was on the call. Can Compare & Deploy, package export/import, or dependency cleanup operations indirectly delete shared objects from another application? Is it possible for Appian to log deleti