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May 5, 2023
Question

Start process via an incoming email to external mailbox

  • May 5, 2023
  • 5 replies
  • 0 views

Hi All,

We have a requirement to start appian process automatically when a outlook mailbox recieves emails with body and attachemnt.

Then we have to consume the body and attachment in Appian process to process it further.

We tried to look into : https://docs.appian.com/suite/help/23.1/Sending_an_Email_Message_to_a_Process.html#starting-a-process-using-an-email

But it seems it requires extensive configuration at server level to enable polling icluding setup of routing server like Apache James.

Wanted to enquire if there is any solution available which doesn't require server level configuration.

Regards,

Soumyasish Dutta

5 replies

stefanhelzle0001
Brainy
May 6, 2023

The only thing you would have to configure, is to make the Exchange server send that email to Appian.

Then there is the Email Poller plugin that can actively fetch email from a mailbox. community.appian.com/.../poll-email-from-microsoft-exchange-ews-api

May 9, 2023

thank you my problem is solved drive mad

mathieud0001
Brainy
May 9, 2023

I've done this in the past by setting up a mailbox in M365 and polling it using the MS Graph API Mail Poller: community.appian.com/.../msgraph-email-poller

May 9, 2023

Hi Thanks for you reply I'll check and comeback.