Process Automation

Hi everyone, I’m facing an issue while using Appian AI Skill (GenAI) with an Excel file. When I upload an Excel file with empty data, I get one type of classification output. However, when I upload the same file structure but with data inside, it produces a different classification output. Essentially, the classification result varies depending on whether the file has data, and it seems inconsistent each time. Has anyone experienced this issue before? Any insights on why the classification behavior changes like this?

I am working with a rule in Appian where I expect a consistent structure of List of Map, but I am seeing inconsistent data types in the output.a!localVariables( local!indexval: index( ri!userFilters, "userFilter", null ), local!filters: split(local!indexval, ";"), a!forEach( items: local!filters, expression: a!localVariables( local!valueStart: find("value=[", fv!item), local!valueBlock: if( isnull(local!valueStart), "", mid( fv!item, local!valueStart + 7, len(fv!item) ) ), local!cleanValueBlock: substitute(local!valueBlock, "]", ""), /*Values */ local!AccountName: if( find("name=AccountName", fv!item) > 0, a!forEach( items: split(local!cleanValueBlock, ","), expression: trim(substitute(fv!item, """", "")) ), {} ), local!ProductCategory: if( find("name=Product Category", fv!item) > 0, a!forEach( items: split(local!cleanValueBlock, ","), expression: trim

I am exploring the Appian AI  agend and faced the below Appian error. enable to understand and fix these issue.If anyone has faced similar issue please let know the fixes.

I am facing error in the AI agend while reading the document.LLM execution failed: EVENT_NOT_FOUND - No event exists with name: setVariableValueSteps1:  When I am passing this document as in the TOOL in the AI agend than it is working fine.Steps2:  When passing this document in the input than facing this issue.Please just How can I pass document dynamically in the process model?

Hi Everyone,We have a requirement where we are using AI-based document extraction to extract fields from a predefined form.In the same form, if there are any empty spaces and the user accidentally adds handwritten text or notes outside the expected form fields, we need to detect that additional handwritten content separately.Is it possible in Appian with help of AI extraction to achieve this use case ? Kind Regards, Kavya

I have a Record Type with a Document record field. We have a business requirement to be able to use Smart/Semantic search on this and a text field. The Smart Search Sync consistently fails with the following error message, and a list of failed record ids: "Cannot retrieve the document. Verify the document management record type is configured correctly." Through investigation, we discovered, that the Document field for these records was NULL, which is consistent with the above error message. We would like to have a successful search indexing, for this record type, and so we removed those records from the dataset temporarily.  However, now we get the following error message: "We couldn't check the smart search status. Try resyncing your record type." Attempting to Sync is what produced this error, so it seems a bit unhelpful as an error message.   Why is the indexing failing when the selected smart search field is empty? Is there a workaround? Now that t

Has anyone configured MFA for Appian RPA bots? How is the manual action to accept or decline the request on authenticator bypassed ?

I have many robotic tasks, all of them runs when triggered either from process or by Re-execution or By TEST button, but one of the Robotic tasks which was executing previously has stopped triggering from process model, the process model gets stuck at the robotic tasks node without any errors and fails with timeout after long time. Re-execution of the previous instances is also not triggering any new instance for this robotic tasks alone. 

Sometimes, when I test an agent, it processes for a while, then after a few minutes throws this error: System Error This appears to be a system issue. Try again later or submit a support case if the problem continues. Source: Run Agent - Agent: DG_testAgent - Run ID: 52 Details: LLM execution failed: INVALID_TOOL_RESPONSE - Required schema field not provided in data tree: textValue Any suggestions on what could be going on? Sometimes the agent succeeds, but the frequency of getting this error makes me concerned about using this in production. 26.3 environment hosted on Appian Cloud.

I am using a!currency to show thousand separator but it by default shows $ symbol if used USD ISO.Here I need to remove this  $ symbol while displaying this field. 

I have a subset of .msg files which when read with the read msg smart service, render in a tiny font with the .html output which results in AI being unable to interpret.  Would I probably be better off running several reg ex statements to exclude tags that are confusing it and pasting in some style that would force the font, or just use the extracted (not the generated result document), or move it to PDF, or some different approach? Regards, Eric Casteel

Hi All, We were previously using AI Document Center 2.9, and whenever we created a classification model, the system would automatically create the corresponding classification AI skills in the Generated Objects application. Recently, we upgraded to Document Center 3.1. After the upgrade, when we create a classification model, the AI skill is no longer created automatically. Upon reviewing the Create Classification process model, I noticed that it was updated as part of the upgrade and no longer calls the “create objects” process model, which the earlier version did. Is this the expected behavior in Doc Center 3.1? Or is there any additional configuration or post‑upgrade step that we might have missed to enable automatic AI skill creation? Thanks in advance

Hi All, I have recorded an RPA to Login to Appian  I have configured credentials. Screenshots are below When I start Testing the RPA running and opening the url in the browser, but Username and password are not set After sometime I'm receiving this the below error(attached) and task is terminating. Please suggest some solutions and let me know if you need anything else 

can we configure human task where api kicks appian process which ahs doc extraction ai skill in case doc extraction fails

First of all, AI Doc Center is fantastic (3.1.3 installed).  Love the way it is easy to set up and version classification and extraction, so much right out of the box. I think I'm missing something in the documentation though on AIA Extraction Instance's status in a 'real' extraction. I see some constants in the AIA app and can infer in a different app that a status of 2 or 4 means a particular thing that might send me to my custom interface for reconciliation of the instance, which in turn would trigger a model to save to data fabric if reconciled and not abandoned / canceled by an end user.  But, I'm getting off track... I guess I'm asking what is the best practice to see the AIA Extraction Instance's notion that accuracy / precision / validation rule fail on an extraction would drive the decision to send a custom user reconcile task.  At the moment, I would be cobbling together a big 'Or' to see if any reconciliation should be

Hi Team, I am working with the documentsChatField in Appian. After uploading a document, I want to pass it to the chat field for verification. If the verification is successful, I need to save the document details in the database. Could you please guide me on how to achieve this? Is it possible to trigger document verification immediately after upload and then conditionally persist the document metadata based on the verification result?

We recently upgraded to version 25.4 yet we can't find the Agent Studio or option to build new AI Agents in Appian Designer. Is there any additional permission /configuration needed to enable this object type? 

I am having two Signature Documents. i want to compare both the documents and i have to return the matching score percentage of how similar two of the signatures.

I have a question related to "Appian RPA - working with Excel": is the set of activities powerful enough?  I have a project that requires specific activities in a few Excel files: -renaming a sheet -adding/removing a sheet -applying sorting -transferring (copy and paste) data from one sheet to another one in the same Excel documents and between documents -searching in a column for the first file name (the column has files names in it) that has or not an extension (".txt" for example). etc etc etc Can the Appian "working with Excel" set of activities powerful enough? Did somebody have something that couldn't be implemented (lack of functionality maybe)? I have to choose between "Appian RPA" and "MS power automation", I don't want to start with "Appian RPA" and to realize afterwards that it cannot do this and that, etc. Thank you so much.

Hi everyone, I am working with AI Document Center in Appian and I am trying to use a classification model with an .eml file. According to the documentation, .eml should be a supported file type, but when I run the model I get this error: Generative AI Classification: Unsupported file type. Try again using a supported type or contact your admin if the problem persists.The issue happens specifically when I upload an .eml fileHas anyone successfully used .eml files with AI Document Center classification?

My client is concerned about reducing token usage, and we are investigating how to prevent repeated tokenization and embedding. We understand that Document Management Record Types embed the document representations for use in the smart search.  Are these embeddings used system wide when document content is provided to an AI Agent or Skill? Are they only available if the document is referenced using the special system document type? Help us understand. Thanks!

I’m testing an Appian AI Agent that needs to read data from an XLSX document. I have two copies of the exact same XLSX file stored in two different folders in Appian. When I point the AI Agent to the file in Folder A, it works as expected and can read/extract the data. When I point it to the identical file in Folder B, it does not work (the agent appears to find nothing in the file / doesn’t extract data). Both documents are valid Appian documents of type .xlsx, AI Agent uses Semantic Search to read the data, and the file contents are identical. The only difference is the folder they’re stored in.  Has anyone seen this behavior before or can suggest what to check? Any guidance on why the same file would work in one folder but not another would be appreciated. I created new folders, checked the folder security, but I can't find the issue. 

Hi I'm experimenting with the AI Agent Studio object and setup a test case to read excel file, but when it tries to use the Semantic Search Tool I always receive this response.An error occurred while executing the tool [SemanticSearch]: The user [username] does not have sufficient privileges to perform the requested action.And return error from the tool. Is there anything that need to be setup or allowed?

Hello, we are starting the use of composer, and could use some light on this: When an application is started with composer and it's objects created, how do we know what objects need to be completed or created?

Hi everyone, do we have any workaround to check for an Appian record which is null(does not have any key)? One way is check for a!keys and then check if empty, any other way? So basically we had a use where there are multiple grid but they being sourced from the same record, let's suppose it be a room. So parent interface has parent room record variable and in child interface(contained each grid based on room type) we are sending parent by indexing the types. For deletion case, we are saving "null" in the same variable if it is new and if something already exist in db then update the isActive flag to false. Before saving the parent room record(which has all type of rooms) we were doing a reject to remove all the nulls. This used to work before and the "null" which we saved was still a null but now it is becoming a record type of null. Not sure if Appian fixed something on this behavior from there end or not.