Process Modeling

Hi Team, have case details and applicant details record and updating few details and storing via  write record smart service  for multiple record type in the process model but have to get output primary key of 2 records and how to fetch it? thanks

Hi Everyone I have one subprocess process model which is having 10 nodes  which includes 2 xor gateways ,4 sync record smart service and 4 query database smart service. Complete process is activity chained in parent process we have one ui on click of button this subprocess will execute its should come back to same ui for that we have activity chained complete parent and child process. Now the issue is when we have 3 query database and  3 sync record smart service all works good .We got new requirement to sync one more record that time we have added one more sync smart service that time the process is not working as before.Later in subprocess which is have all sync smart service we just removed 2 xor gateways to decrease the nodes that time its worked properly.What would be the reason for that? Thanks in advance for the people who helps me to understand this .

I am getting some error while trying to save a process model, but I am not able to identify what I am doing wrong. Please find the screenshot of the Error as follows:Please note that I am able to save and publish this successfully, which is very strange. Here are the logs: 2025-11-20 08:50:35,302 [ajp-nio-0.0.0.0-8009-exec-20] ERROR com.appiancorp.process.design.presentation.ProcessDesignAccess - java.lang.NullPointerException: Cannot invoke "com.appiancorp.suiteapi.process.ActivityClass.getParameters()" because the return value of "com.appiancorp.suiteapi.process.Escalation.getActivityClass()" is null java.lang.NullPointerException: Cannot invoke "com.appiancorp.suiteapi.process.ActivityClass.getParameters()" because the return value of "com.appiancorp.suiteapi.process.Escalation.getActivityClass()" is null at com.appiancorp.process.design.presentation.ProcessDesignAccess.saveProcessModel(ProcessDesignAccess.java:1156) at jdk.internal.reflect.GeneratedMethodAccessor11011.invoke(Unk

Process model is newly added with Write Records of a new record type recently created and when comparing with previous version which doesnt have this record type in dev it is throwing attached error. Anyone faced this issue?

Hey!I'm going through the Appian docs for activity chaining https://docs.appian.com/suite/help/25.3/Sub-Process_Activity.html#activity-chaining-into-a-subprocess-activityI see that there is a checkbox to Enable activity-chaining into all initial nodes in the subprocess and Appian recommends(for the sake of design consistency) enabling activity chaining in the subprocess despite selecting this checkbox.  My question is with respect to the following statements as highlighted in image below1. I agree with the first statement and I have tried it out myself 2. The second statement says keep Enable activity-chaining into all initial nodes in the subprocess checkbox cleared if I have a start form in subprocess. Now, my question is - does it matter if I have checked/unchecked this checkbox as I already know the start form will be skipped. Like what am I achieving by clearing the checkbox if I know it's going to skip the start

Hi Team, we have notice below observations, please check and let me know if I missed anything, When we used  Sub-Process as asynchronous and running more than 1000 instances but those instances are not deleting even though  we have selected Allow more than 1000 instance check box....is there any limitations ?  when we used start process smart service  as asynchronous / synchronous way using MNI with 1000 instances then we have notice that even though we have selected Delete previously completed/cancelled instances. check BOX but those completed instances are not deleted in the monitoring dashboard....is there any limitations  ?. and in start process smart service we are unable to run the MNI more than 1000  instances ..if have run more than 1000 instance same like sub process asynchronously. How to achieve this scenario with using batch job ? thanks!

hi , I have requirement, like after downloading the excel sheet though the smart service , is there any possibility to set automatically  label as K3 Confidential, so that user don't want to set manually after downloading the excel.

We do have a process model in place; however, we encountered an error while working with the Excel plugin. The node that uses the Export to Excel function is throwing the following error: "The following error was raised by the Export to Excel function:  Your InputStream was neither an OLE2 stream, nor an OOXML stream"  This issue appears to be new, as we did not face any problems earlier.

Hi All, We have  a process that receives email and later uses AI skills for each of the attached document.  The issue I'm having is that Appian is considering any embedded image from the email (footer images/signature/logo) as an attachment. What I really want is the attachments msg property to only contain actual attachments. Example:  - User sends an email to system with 3 attachments and a footer which contains 2 logos.  - The system picks up the email trigger and the process grabs the attachments but is also including images in the body (totaling 5 attachments now)). What I want the above to do is only process the 3 actual attachments and not the 2 embedded images. We have hundreds of emails coming in every day and from various sources so its not consistent with embedded images. How do we figure out the actual attachment from embedded image, so we can discard embedded ones for further processing. otherwise the review task

Hi everyone, I’m exploring ways to build a user management workflow in Appian for a digital streaming platform project. The workflow would cover actions like user sign-up, subscription renewals, and cancellations — along with automated notifications and reporting. I’d love to hear from others who have designed similar workflows in Appian: How did you structure your process models for recurring user actions (like renewals)? Did you use record types or data stores for tracking subscription states? Any best practices for integrating external APIs securely for user validation? This project aims to improve automation and reduce manual handling, so any examples or tips from your experience would be greatly appreciated. Thanks in advance!

Hi, I'm trying to make a form that involves quite a few layers of child records. Let's call the record types formHeader, lineItem, and itemEvent. The important part is that there are many itemEvents in each lineItem, and there are multiple lineItems in the formHeader. The idea is that you fill out the form by completing the header portion, and then there's a nested table where you can add lineItems and itemEvents. One of the issues is that those are quite detailed, so I wanted to open a modal where in step one I fill out a lineItem and then on step two I create its itemEvents in a table format, much like how related actions seem to work. The issues I'm running into are some of the stipulations. Some of the info on lineItems reflect information in the formHeader and is dependent, so I need the context of the formHeader to be available, so a create action doesn't really do the trick. I tried to get around it by creating an update related action on the formHeader and i

How to get the document ID from Appian documents.

Hi , I have a doubt of different operator options available for script task output tab's custom outputs .  It have   3 options . I always used  is stored as .There is option called is appended to list . It was used in our applications existing functionality flow . But I couldn't understand it. Can anyone have any documentation related to it ?

Hi , we are using sync record in process model, and syncing the case details but in output of record its not storing the PV of case details. the same process model íts working in DEV envionment but recently we deployed to production then in production its not working the flow., could you someone suggest me how to figure it out? thanks

Hi, I am trying to run a process that uses the Execute Stored Procedure Smart Service. The stored procedure can run based on 3 values (either the RoleId or the RoleExternalKey and the RoleTypeCode). I am passing a value for the RoleId in the pv and have confirmed this by checking it with a new PV and passing null values for the other two parameters. I have confirmed that the data types and parameter names all match those for the Stored Proc, however I am still receiving this error message: "One or more IN or INOUT parameters were not passed to the stored procedure. Missing parameter names: RoleId." Has anyone received this error and how did you work through it? Thanks

I'm getting this error when trying to start a related record action. I've double-checked that all of the process variables in the context are in fact parameters in the process model, and that the data types match. There are no unsaved or unpublished changes in the process model. What else could be causing this error?

I'm using the Sync Records Smart Service.I want to prepare for a situation where the sync fails due to a temporary network error, even though the value to be updated (in this case, pv!targetTrxId) is correctly set in Data > Inputs > Identifiers.To handle this, I'm implementing the following: 1. Save the value of "Data" > "Outputs" > "Results" > "Records Updated" into pv!updatedTrxId.2. In the subsequent XOR gateway, I check: If a!isNullOrEmpty(pv!updatedTrxId) returns true, proceed to "error script".Otherwise, proceed to "End Node". The current settings are as shown in the attached image. Inputs Outputs pv!updatedTrxId ("数字(整数)"=Integer)("倍数 変数は複数の値を保存できます"=Multiple) Even though pv!targetTrxId has a value and the sync appears to be successful, the flow still proceeds to "error script".(pv!updatedTrxId is null…)Why is this happening?

Hi , I have configured a group to send alert mails in the process model. This has a list of users and for one user the email ID is a Distribution List(DL) and other user has their own email IDs . When an error is occurred in the process model, the alert mail was being send to different recipients. For Eg: I have received a mail with DL in the To, and one of my colleague received the same error alert with few email IDs instead of DL as below. Also the emails in the second image are part of the DL but there are other email IDs in DL which are not present in the To. Can anyone please help me why issue is occurring. 

Hello everyone and please help with this request:  1. Class Member Status Updates: We need class members who were enrolled in MH sessions to have their status updated from Active to Closed. When end dates were entered at the time of closure, we assumed the status would update automatically, but it appears those cases are still showing as active in the database.

Hi Everyone,I am trying to export a view from DB using "Export DSE to Excel" smart service but often it's failing throwing the error.The view is a simple view with 13 columns and with hardly 5k data, we are using filters also when we are trying to export using that smart service but still it's failing.Any leads would be appreciated.Here i am attaching the error i am getting.Thanks in advance.ERROR com.appiancorp.process.engine.UnattendedJavaActivityRequest - An error occurred while executing activity: id=28413, classname=com.appiancorp.process.runtime.activities.DataExportEntityExcelSmartService2 com.appiancorp.suiteapi.process.exceptions.SmartServiceException: Error accessing data store entity: Entity_Name. Please contact a system administrator for additional details. at com.appiancorp.dataexport.strategy.QueryExceptionStrategyDse.getOriginSpecificException(QueryExceptionStrategyDse.java:20) at com.appiancorp.dataexport.strategy.QueryExceptionStrategyBase.makeQuery

I have 2 synced records. The first one is notice and the second is notice history I have a grid that displays info from the notice history record, and I am trying to sync it when the related record of notice is updated, but it is not syncing.. My record type is: recordType!BTTNoticeHistory My identifier is: pv!notice[recordType!BTTNotice.fields.noticeID] Any help would be much appreciated!

I have a requirement where I have to trigger reminders to user a day prior 9 am their local time. For example, if user is from Asia/Kolkata time zone then he/she should receive the mail a day prior 9 am IST similarly if user is from Australia/Melbourne time zone he/she should receive the mail 9 am AEDT.Can someone please help with the approach?

Hello, we have implemented a send email and receive email process to process. When the send email process is activated, the receive process doesn't receive the email. The destination process ID is configured correctly. ¿Is there a log to identify what might be failing? Thank you very much.

Team, We are on 17.4 version and trying to remove all process instances from one of our lower environment around 100k+. Do we have any function or plugin which we can use to delete them at once instead of manual deletion . Thank you.

Hello folks, I would like to understand the Start Process SS behavior. From my understanding, we no longer need to perform chaining inside a child process if the child process is configured as a Synchronous Start Process. Below is the configuration I applied for one of my record-related actions. Here once action is completed we re query  the audit data in the interface which is set in refresh variable and refresh after "RECORD_ACTION". But this is not working as expected. I have to refresh the entire screen to get latest audit data. But if i put chaining between start process(Write audit) and end node, page is refreshing as expected and getting latest audit data.Please let me know if it is expected behavior. Thanks in advance