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Users lose access to phpMyAdmin and the following error is printed in the tomcat-stadOut.log file located in <APPIAN_HOME>/logs directory:
<APPIAN_HOME>/logs
ERROR com.appiancorp.common.config.AbstractConfiguration - Error decrypting conf.password.PhpMyAdmin.USER_BASED_LOGIN_TOKEN. Reset system configuration passwords using conf/passwords.properties to fix this issue. Returning null. com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)...Caused by: java.lang.IllegalStateException: Missing authentication token.
The error relates to having problem with expiring phpMyAdmin authentication token. The above issue occurs when the user session times out.
The affected user should logout and login back in to start a new user session.
This article applies to all versions of Appian.
Last Reviewed: August 2019