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[DRAFT] KB-XXXX Cloud Insights charts fail to load

Symptoms

The charts on the Metrics tab of the Cloud Insights site only load the header and do not show any data.

Cause

The Type class is missing from the appian-plugin-sdk.jar file that is used to compile Suite API plugins.This issue has been reported to the Appian Product Team. The reference number for this issue is AN-90744.

Action

Add <APPIAN_HOME>/deployment/web.war/WEB-INF/lib/appiancorp-suiteapi-annotations-0-SNAPSHOT.jar (Tomcat) or <APPIAN_HOME>/suite.ear/lib/appiancorp-suiteapi-annotations-0-SNAPSHOT.jar (JBoss) to the classpath when compiling the plugin. This requires an Appian installation on the machine that is being used to develop the plugin.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2020