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KB-XXXX ERROR:Work Item Cancelled (Data Inputs) thrown from a process model node


A process model throws the following error, either when running or when a failed node is restarted.

Additionally, the following error appears in the application server logs:

23:14:38,580 INFO [stdout] (default-threads - 49) 2018-07-13 23:14:38,576 [default-threads - 49] ERROR com.appiancorp.ra.workpoller.WorkItemListener - The following exception occurred while attempting to complete work item [WORK_ITEM_DETAILS] - Exception:
23:14:38,580 INFO [stdout] (default-threads - 49) com.appiancorp.suiteapi.common.exceptions.AppianRuntimeException: The user [USER] does not have sufficient privileges to perform the requested action because they are not in any role. (APNX-1-4188-001)


This issue typically occurs when the process initiator's user account has been deactivated after the process was started.


This issue can be resolved with two different methods:

  1. Temporarily reactivate the user account of the initiator and allow the process to complete. In order to ensure the deactivated account cannot be accessed, change the e-mail address to something other than the user's actual e-mail address and send a temporary password via the Admin Console.


Affected Versions

This applies to all versions of Appian.

Last Reviewed: July 2018