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KB-XXXX Self-signed certificate with encrypted private key fails to import in the Administration Console

Symptoms

When attempting to import a self-signed certificate with an encrypted private key on either the SAML configuration page or the Client Certificates page, the certificate does not import and throws a "Failed to import certificate." error even though the entered password is correct:

Cause

As noted in KB-1108, Appian does not support self-signed certificates with an encrypted private key created with OpenSSL 1.1.0.

Action

  • Generate the self-signed certificate using OpenSSL 1.0.1 or 1.0.2 package, freely available here.
  • Generate a self-signed certificate without an encrypted private key.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: August 2018