Opening or creating applications takes 127 seconds

Symptoms

• Opening applications always takes about 127 seconds.
• Creating new applications also takes about 127 seconds.
• Adding an item to a patch times out.

Cause

There is a communication issue between the application server and the Appian data server, which causes the functionality that relies on the data server to time out after roughly two minutes.

Action

1. Verify that the Appian data server is running.
2. Verify that Appian data server is configured correctly in the application server's appian-topology.xml with the correct hostname and port.
3. Check if the application server can reach the Appian data server.

Affected Versions

This article applies to Appian version 18.1 and later.

Last Reviewed: August 2018