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KB-XXXX - /suite page keeps loading indefinitely with HTTP 302 status code observed in the network capture after an upgrade


After the username/password are entered on the login screen, the page keeps loading indefinitely, with HTTP status code 302 - Moved Temporarily seen in the network capture.


Customers may have a custom HTML file used as a landing page after login. This issue may occur if the HTML file is not copied over during the upgrade leading to 302 status code observed in the network capture.


Copy over the custom HTML file as a part of the upgrade process. 

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: June 2019