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DRAFT KB-XXXX Missing icons in Process modeler when using IIS Web Server

Symptoms

Process modeler icons are missing/broken when using IIS web server as seen in the following image:

Cause

The IIS documentation suggests having the following property in place when creating the workers.properties file:

worker.list=wlb,wlb_appian,jkstatus

The described issue can happen if the worker.list property is not correctly configured or if there is a missing worker in the workers.properties file of the IIS setup.

Action

Ensure the workers.properties is correctly configured as per this documentation and ensure there are no missing workers.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018