DRAFT INT - XXXX How to register administrators not listed in customer order forms and agreements

Purpose

This article outlines how to register user/system registration administrators on Appian Forum and customer cloud sites that are not listed in customer agreements or order forms.

Note: This article only applies to Forum admins.

Instructions

Some possible cases where this will be required:

• The original license administrator listed on the agreement is out on vacation, medical leave, etc. for an extended period of time.
• The original license administrator listed on the agreement is no longer with the customer company.
• The original license administrator listed on the agreement is the incorrect contact to be registered as an administrator for the account (i.e, a high level executive or billing contact).
• There was no original license administrator listed and the field was blank.

Note: The license administrator is synonymous with user registration administrator for Forum and the system administrator for cloud sites. You may also see this referred to as the subscription administrator. 

In order to register a new administrator, Appian Support will require an authorized contact from the customer to send support@appian.com the following email requesting who should be added as an administrator. This needs to include all relevant contact information. The verified authority figure needs to state the request clearly in the subject and use the following format below as well:

######################## ######################## ######################## 
 Full name:
 Email-id:
 Phone #
 Position:

Should the user be enabled as a system administrator, so that he/she can register other users for your company - (Yes/No)?
The authorizing person must also provide the following in the email:

 Her/his own name:
 Title:
 Phone #
 Email-id (this information in the email signature is fine too)
######################## ########################  ########################

• If an updated administrator is required for customer cloud sites, that will require explicit permission to access their cloud sites to create the new user account. This can be done using the Add User smart service. Alternatively, if the sites have not yet been delivered, we can use the temporary credentials to go in and create the new admin account.
• This procedure is required to stay in accordance with our information security policies and all requests of this nature must be sent to support@appian.com to provide an audit trail of these requests.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018