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The Setup tab of a Send E-mail Smart Service node throws the following error:
The system has encountered a problem. We're sorry! A problem occurred while processing your last request. Please contact the system administrator for more information.
Additionally, the application server logs the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:
INFO [ajp-nio-8009-exec-2300] org.apache.catalina.core.StandardWrapperValve.invoke 2018-10-23 02:27:10,836 [ajp-nio-8009-exec-2300] ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.
emailHeader.html or emailFooter.html are missing from Appian.
These files can be regenerated without having to restart Appian by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts
<APPIAN_HOME>/_admin/_scripts
To do this, take the following steps:
<APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload
<APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload
<configuration-object>
ear/suite.ear
deployment
<configuration-objects> <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/></configuration-objects>
This article applies to all versions of Appian.
Last Reviewed: November 2018