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User are unable to receive emails from Appian, and the following errors are noticed in the application server logs after enabling additional email loggers:
17:42:44,364 INFO [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,364 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel 17:42:44,365 INFO [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,364 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null 17:42:44,382 INFO [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,382 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header
For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.
<JBOSS_HOME>/standalone/log
<APPIAN_HOME>/log
This issue occurs when the Email service is turned off from the Admin console, or if the custom.properties file located under <APPIAN_HOME>/conf directory is missing proper configurations as mentioned in the documentation here
<APPIAN_HOME>/conf
This article applies to all versions of Appian.
Last Reviewed: November 2018