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KB-XXXX System alert e-mails appear as "Found The document has moved here"


System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

The document has moved here.


The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.


Perform one of the following:

  • In, change the port configured in the conf.suite.MAIL_SERVER_AND_PORT property to the address and port where the application server can connect to the environment. If the application server cannot connect to the site URL defined in conf.suite.SERVER_AND_PORT, the typical value will be that of the server and port where the application server itself is listening.
  • Edit the web server settings to stop redirecting HTTP traffic on the port that is defined in the conf.suite.MAIL_SERVER_AND_PORT setting.
    • Note: Disabling the HTTP redirect may allow the environment to be accessed through HTTP. This may not be a suitable configuration for all environments and is not recommended for production systems.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018