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KB-XXXX System alert e-mails appear as "Found The document has moved here"


System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

The document has moved here.


The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.


Perform one of the following:

  • In, change the port that e-mail is configured on by editing the conf.suite.MAIL_SERVER_AND_PORT property.
  • Edit the web server settings to stop redirecting HTTP traffic on the port that e-mail is configured on.

For more information on configuring custom mail server properties, refer to the following section of the Mail Server Setup documenation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018