KB-XXXX System alert e-mails appear as "Found The document has moved here"

Symptoms

System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

Found 
The document has moved here.

The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.

Perform one of the following:

In custom.properties, change the port that e-mail is configured on by editing the conf.suite.MAIL_SERVER_AND_PORT property.
Edit the web server settings to stop redirecting HTTP traffic on the port that is defined in the conf.suite.MAIL_SERVER_AND_PORT setting.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

This article applies to all versions of Appian.

Last Reviewed: November 2018