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KB-XXXX System alert e-mails appear as "Found The document has moved here"


System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

The document has moved here.


The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.


Perform one of the following:

  • In, change the port that e-mail is configured on by editing the conf.suite.MAIL_SERVER_AND_PORT property.
  • Edit the web server settings to stop redirecting HTTP traffic on the port that is defined in the conf.suite.MAIL_SERVER_AND_PORT setting.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018