DRAFT KB-XXXX Tomcat start-appserver script does not start tomcat

Symptoms

The Appian engines, data server and search server start successfully, but when running the start-appserver.bat script, Tomcat does not start and tomcat-stdOut.log file is not generated.

Tomcat will display no running instances when attempting to run stop-appserver.bat.

Cause

This issue has been addressed via AN-127905 and will be addressed in the next hotfix release.

Action

1. Run <APPIAN_HOME>\tomcat\apache-tomcat\bin\stop-appserver.bat.
2. Follow the directions in this documentation to set the JAVA_HOME: <APPIAN_HOME>\java
3. Run <APPIAN_HOME>\tomcat\apache-tomcat\bin\start-appserver.bat.
4. Run <APPIAN_HOME>\tomcat\apache-tomcat\bin\startup.bat.
5. Tomcat will start, but there will not be an auto-generated tomcat-stdOut.log file.

Affected Versions

This article applies to Appian 19.1.

Last Reviewed: February 2019