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Symptoms
When attempting to reset a password or use the send E-Mail smart service, the logs will the contents of the email, but the user will never receive the message.
The application server log will show the following error:
Exception:javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{<FILE_PATH>}
...Caused by: javax.ejb.EJBException: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{<FILE_PATH>}
...
Caused by: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{<FILE_PATH>}
Caused by: java.net.ConnectException: Connection refused (Connection refused)
Cause
Action
Workaround
Affected Versions:
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