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DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Table of Contents:

Are the Appian Cloud sites pre-configured to receive emails?

Yes. Please refer to this link for more information.

Can an email alias be configured to receive emails on Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible. Please reach out to Appian Technical Support setup this configuration.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the Customer email server.

Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "" to ""?

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2019