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DRAFT KB-XXXX Emails are sent using previously configured email address


As outlined in the Post-Install Configurations documentation, users can specify the From email address listed when the system sends an alert or a password reset email.

However, even after updating this configuration, Appian continues to send emails using the previous email address.


The sender email address is being generated using cached data of the application server.


Reset the application server cache as documented in KB-1232.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019