You are currently reviewing an older revision of this page.
When trying to export a record to Excel, the following error appears in the application server log:
YYYY-MM-DD HH:MM:SS.mmm SEVERE [ajp-nio-8009-exec-10] org.apache.catalina.core.StandardWrapperValve.invoke Servlet.service() for servlet [default] in context with path [/suite] threw exception com.appiancorp.suiteapi.common.exceptions.AppianException: Error occurred during export. Please contact a system administrator for additional details. (APNX-1-4505-057) Caused by: java.lang.NullPointerException at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264) at sun.awt.FontConfiguration.readFontConfigFile(FontConfiguration.java:219)
When trying to open the Excel file generated, the following error appears:
Appian needs some fonts to be available on the server to be able to use this feature. This issue is seen when those fonts are missing.
Run the following command:
yum install fontconfig
Follow these steps on installing a font in Windows to install the fonts needed.
This article applies to Appian version 19.2 and later.
Last Reviewed: August 2019