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KB-XXXX-Domain name change in Appian Cloud leads to web traffic to be unencrypted

Symptoms

After a domiain name in Appian Cloud, the following warning is witnessed while trying to reach Appian: 

Cause

During the process of domain name change, Appian Technical Support provided customer a CNAME. This issue occurs when the CNAME on customer's side is not correctly configured. 

Action

To resolve the issue, confirm that the CNAME value matches the value provided by Appian Technical Support. 

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2019