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DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud


The purpose of this article is to answer common questions relating to the process of restoring from a backup in Appian Cloud. This article refers to this activity as a 'reversion'. 

Table of Contents:

  • How is data stored in Appian Cloud backed up?
  • What is reverted?
  • What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

See the documentation for details on how Appian Cloud data is backed up. These backups are performed by taking snapshots of the customer site(s). A snapshot is a complete copy of the site at a specific point in time, which includes not only the environment data, but also the version and hotfix the site was running at that point in time. Customers may also request a planned backup to be coordinated at a specific date and time for a cost. 

What is reverted? 

Appian Cloud follows a similar backup strategy to the one documented here. It is important to note that when reverting to a backup, everything including environment data and site version will be rolled back to ensure consistency. It is not possible to just change the Appian version independently from the data that was on the site at the time of the backup. 

What is the process to revert to a backup? 

  1. Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a sufficient backup is available. Note: Most reversions need to be purchased through your Account Executive. The only exception to this is if the reason for reverting relates to an underlying issue with the Appian platform. 
  2. Coordinate a two hour maintenance window with Appian Technical Support through a support case. 

Affected Versions

This article applies to all versions of Appian Cloud. 

Last Reviewed: October 2019