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DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

Following a hotfix, SAML login loads a blank page without any error displayed. Right clicking on the blank page and selecting "Inspect Element," then selecting the "Debugger" tab shows the below error:


SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

  1. Download fix.zip. Copy the zip file to the Appian home directory for each of your application server nodes.
  2. unzip the fix.zip by running the below command:
    <APPIAN_HOME>/unzip fix.zip
  3. Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
  4. Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
  5. Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
  6. Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
  7. Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020