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Following a hotfix, SAML login loads a blank page without any error displayed. Right clicking on the blank page and selecting "Inspect Element," then selecting the "Debugger" tab shows the below error:
SCRIPTXXX: Object doesn't support property or method 'addEventListener'
This issue has been addressed via AN-148043 in the following hotfixes/versions:
Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.
Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.
<APPIAN_HOME>/unzip fix.zip
<APPIAN_HOME>/conf
VERSION
<APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
<APPIAN_HOME>/install-fix.sh
<APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh
This article applies to Appian 18.3 to Appian 19.4.
Last Reviewed: January 2020