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Any customer who is on 19.3 and later using version 1 will see a failure when trying to load the component with this error:
ERROR com.appiancorp.twilioservlet.TwilioServlet - Error initializing Twilio com.appiancorp.suiteapi.common.exceptions.AppianException: Failed to decrypt. Only values of type <E2><80><99>Encrypted Text<E2><80><99> can be decrypted. (APNX-1-4260-002)
Upgrade the Twilio Components from version 1 to version 2. Follow KB-XXXX t
This article applies to all versions of Appian from Appian 7.10 to Appian 16.2.
Last Reviewed: February 2020