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Draft KB-[SP-5832] Banner messages appear as "?????" when characters are from an unsupported language

Symptoms

Banner messages show up as "???????????" in Start Process Links once the task is complete as shown below:

Cause

When using an unsupported language, the banners present in Start Process Link will return "??????????" because that language is not part of the official languages in the Admin console so Appian does not know how to present it.

Action

Only use character sets that are part of the languages specified in our documentation: https://docs.appian.com/suite/help/20.4/Appian_Administration_Console.html#language-settings

Affected Versions

This article applies to all versions of Appian.