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Symptoms
After a change to the site domain or the creation of a custom email sender, users are reporting emails from Appian are not being delivered within a timely manner to their company issued email address.
Both of these changes allow Appian to send emails under a customer owned domain. Oftentimes, these changes also require you to update the SPF record for your domain to include the Appian SPF record.
To address this issue, please do the following:
nslookup -type='txt' <FULL_SITE_FQDN>
include
canonical name
This article applies to all versions of Appian.
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