DRAFT KB-[SP-6079] IDP stops working and admin console shows "The project to be billed is associated with an absent billing account" error

Symptoms

Intelligent Document Processing (IDP) configured using Appian AI stops working.

Testing the connection in the Document Extraction section of the Admin Console shows the following error:

Cause

The allocated budget for the configured project has been exceed. The project will remain in this state until the allocated budget is reset on the first of the following month.

Appian sends out alerting emails when a project's budget has reached 50%, 90%, and 100% of it's allocated budget.

Action

Wait for the budget to be reset on the first of the following month at 10AM EDT. The project will then be enabled.

An organization's Appian Account Executive can assist with increasing the allocated budget for a project.

Affected Versions

This article applies to all versions of Appian using Intelligent Document Processing configured with Appian AI.

Last Reviewed: May 2021