KB-1014 "<user> is not a permitted URI under the configured security rules and cannot be cast to safeUri" error when opening summary view of a user record

Symptoms

When a user accesses the Users record in Tempo, opens one of the users, and opens the summary view, the following error will occur:

An Error Has Occurred
Expression evaluation error at function a!userRecordSummaryDashboard: test'user@appiancorp.com is not a permitted URI under the configured security rules and cannot be cast to safeUri. (APNX-1-4198-012)

Cause

The user's email contains a special character that has not been percent-encoded.

Action

Use percent encoding when using special characters for a user account's email address. E.g., test'user@appiancorp.com would need to be test%27user@appiancorp.com.

For percent-encoding information, refer to the Percent-encoding Wikipedia page.

For details on SafeUri data in Appian, refer to the SafeURI section of the Appian Data Types documentation page.

Affected Versions

This article applies to all versions of Appian.