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This article outlines the process to reset the Analytics Engines in on-premise installations of Appian.
NOTE: These steps should only be performed when advised to do so by Appian Technical Support.
NOTE: These steps should only be performed on the process analytics engine. These steps are not supported on any other engine.
<APPIAN_HOME>/server/process/analytics/00XX/gw1
gwX
cd <APPIAN_HOME>/server/process/analytics/00**/gw* rm pa*.kdb
cd <APPIAN_HOME>\server\process\analytics\00**\gw* del pa*.kdb
<APPIAN_HOME>/server/process/analytics
<APPIAN_HOME>/server/process/analytics/00XX/gwX
start-gw
<APPIAN_HOME>/server/_scripts/<ENGINE_NAME>
exec
analytics
checkengine.(bat|sh)
OKAY
<APPIAN_HOME>/server/_scripts/analytics/
<APPIAN_HOME>/server/_scripts/exec/
checkpoint
<APPIAN_HOME>/server/_scripts
This article applies to all versions of on-premise installations of Appian.
Last Reviewed: February 2018