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KB-1269 Missing default system icons in end user interface


There are missing system icons when browsing Tempo (News, Records, Reports etc.) and the icon’s associated “PNG” file is missing from the <APPIAN_HOME>/_admin/accdocs* directory. An example of what a missing “default record icon” could look like is pictured below.

Note: Different browsers may use different icons to symbolize a missing or broken picture (in this case the black box with an x in the middle):

If you perform a network capture on the browser page containing the missing icon(s), you will see a REST call for the icon in question return with a 404 error (indicating the file was not found).


The application server is not able to to find and display the icon in the browser because the icon’s associated PNG file is either missing entirely from the <APPIAN_HOME>/_admin/accdocs* directory or it is present but has an outdated file name (meaning the application server will be referencing the wrong filename for the icon).


  1. Import the specific bundled app zip file from the <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/bundled-apps/ directory through Appian Designer. (e.g., import for a missing default icon in Records).
  2. Restart the application server.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2017