KB-1316 How to request an Appian product license

License types and what they mean

Temporary License

A temporary license is only valid for 7 days and can be used on any server as long as the operating system matches.

This type of license should be requested in the following scenarios:

1. A new server is being set up for the first time
2. A long-term license expired and you want to renew it

To determine if you need a temporary license navigate to the following directory using the command line and run k.exe (or ./k for Linux):

<APPIAN_HOME>/server/_bin/k/<OS>/

If k3.lic is printed, then you should request a temporary license.

Product License

A product license is valid for an extended period of time and can only be used on the server that it was requested for.

This type of license should be requested in the following scenarios:

1. You have already requested a temporary license to set up a new server and you are able to generate the k output 
2. Your existing Product license is about to expire and you want to proactively request a replacement

Generating the k output

In order to generate the k output, navigate to <APPIAN_HOME>/server/_bin/k/<OS>/ and run k.exe (./k if Linux).

Requesting a License

The License Management Application allows registered users on Forum to request a product license to install Appian.

Steps:

1. Navigate to https://forum.appian.com/suite/sites/licenses and login.
2. Fill the form according to your requirements and submit the form.
3. If you are your organization's primary POC (point of contact), then the Appian license administrators will review your request and provide you with the license or the next steps required to generate the long-term license. You will receive these steps in the form of a task on Forum.
4. If you are not your organization's primary POC, then the request will first go to your organization's POC who will have to approve this request. If the POC approves the request, the Appian license administrators will review the request and provide you the license or the next steps required to generate the long-term Product license.
5. The license will be delivered to you in the form of a task on Forum which allows you to download the license file.

Please note that generating the long-term Product license can take up to 4-5 business days.