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Error retrieving data from data source after password change


After changing the password for a data source and updating the password in the Admin Console, query rules, record lists, and a!queryEntity calls begin to fail. The following error may be witnessed when viewing a record utilizing the updated data source: 

However, query database smart services execute without issue. 


This issue occurs because the current data source connections are not in sync with the updated Admin console configurations. 


To resolve this issue, re-publish the data sources with the updated passwords after changing the passwords in the Admin console. 

Affected Versions

This article applies to Appian 16.2 and later. 

Last Reviewed: July 2017